FAQ's
We’ve answered some of the most common questions we get, from timelines to tools to how this whole thing works. Prefer the human touch? We’re just a phone call away. Because sometimes, you need more than an answer, you need a conversation.
There’s no useful one-size-fits-all number because a brand, a five-page website and a full business transformation are not the same purchase wearing different price tags. As a guide, smaller engagements start from $10K+ with full transformations ranging $20K–$50K. Strategy is always included, because without it, design and web work don’t perform. We fix-price projects upfront, based on what the business actually needs. No hourly meter secretly ticking in the corner.
Kim and Maranda. The same two people you meet at the beginning. Maranda leads brand, strategy and creative direction. Kim leads development, technology and the systems underneath it. There are no junior handoffs, rotating account managers or mysterious production team appearing once the contract is signed. We stay close to the work and the business because that’s where the good stuff tends to happen.
If you want a clearer picture of how we actually work, we unpack it in Demystifying Design Agencies
If you’re investing properly, a new build will usually create far more value than trying to stretch an old platform into a job it was never designed to do. Our websites are built on a modern proprietary tech stack designed for speed, flexibility, AI visibility and long-term growth, so the foundations are doing as much work as the design.
A refresh changes what people see. A rebuild changes what the website can actually do.
By doing more than looking expensive. A strong brand makes the business easier to recognise, trust and choose. A strong website turns that into action by improving discovery, engagement and the path to enquiry or purchase. Then we measure what happens next. Our client work has produced incredible results including 49.6% more organic search traffic for Ben Hudson Architects, 23% higher engagement for Black, and a 20x increase in average engagement time for Coterra. Good design gets attention. Good strategy gives that attention somewhere useful to go.
Quite a lot in today’s climate. Not the fundamentals, but where the decision starts. People can now ask AI to research, compare and recommend businesses without working their way through a page of search results. That means your website needs to be technically accessible and clear about who you are, what you do and why you’re credible. OpenAI confirms public websites can appear in ChatGPT search, while Google says the same strong SEO foundations still matter in its AI experiences: crawlability, useful content, visible information and accurate structure.
We’re not your “service providers”, we’re your strategic partners. While others hand over assets, we bring senior-level strategy, brand clarity into every project. You work directly with us (Kim & Maranda), no juniors, no handoffs.
Because hourly billing kills creativity. Watching the clock stifles collaboration and ideas. Fixed-fee projects allow us to focus on solving your business challenges, not padding timesheets.
Most branding projects run 4–6 weeks, websites 12–16 weeks depending on complexity. Strategy sessions can be standalone or the first step in a larger engagement. Timelines are always mapped out clearly before we begin.
Brand strategy sharpens how you show up to the market. Business consulting digs into pricing, offers, operations, and growth pathways. We do both, because they’re inseparable if you want results.
It’s not a surface-level workshop. We map out positioning, pricing, messaging, offers, and bottlenecks. You’ll leave with clarity, a roadmap, and recommendations across brand, web, and business operations.
Founders, CEOs, and teams who need perspective. Startups looking to launch with clarity. Established businesses ready to scale, pivot, or regain focus. If you’re asking “what’s next?” then strategy is for you.
Because a rebrand won’t fix a broken business model. And a flashy website won’t make up for weak messaging. Strategy makes sure you’re building the right thing, not just a pretty thing.
Logo design, typography, colour palettes, tone of voice, messaging, visual identity systems, collateral, packaging, and brand guidelines. More than a look, it’s a system.
Absolutely. If your logo still serves you, we can build an identity system around it. If it’s holding you back, we’ll recommend a refresh.
Yes. From packaging to signage to menus, we ensure every physical detail aligns with your brand and tells the right story.
Because brand is sales. A strong brand earns trust, commands higher prices, and reduces friction in the buying journey. Premium branding isn’t a cost, it’s an asset.
It’s a modern tech-stack site that separates the content management system (CMS) from the front end. The result: faster load times, more flexibility, and future-proof scalability.
Because AI tools (ChatGPT, Gemini, Perplexity) don’t “browse” your site, they read structured signals. Schema, headings, and clean architecture make sure you’re understood, cited, and recommended.
Yes. We often migrate sites from WordPress, Squarespace, or Wix into a faster, AI-structured system without losing content or SEO value.
Regular sites sit still. Intelligent sites adapt. They’re structured for AI discoverability, personalised for users, and automated to optimise SEO performance in the background.
From smart enquiry routing to CRM integrations, automated SEO updates, and dynamic content triggers. We design workflows that save you hours every week.
By keeping it human. We personalise based on intent and behaviour (like showing different CTAs for a returning visitor, not invasive tracking.
No. We build lean, integrated systems tailored to your business size. It’s about smarter, not bigger.
Not at all. Some of the best results come from nimble businesses who can move fast. AI-driven personalisation and automation levels the playing field.